Refund policy
We have a 30-day return policy, which means you have 30 days from delivery of the last item in your order to request a return (extended to account for weekends and holidays).
To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You'll also need the receipt or proof of purchase (your order confirmation email works).
To start a return, contact us at derpdiamond111@gmail.com. Returns will need to be sent to the following address:
375 W Orchard Ave
Hermiston, OR 97838Return shipping is free. If your return is accepted, we'll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There are no restocking fees.
You can always contact us for any return question at derpdiamond111@gmail.com.
Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Opened energy drink tubs, supplements, and other consumables can't be returned once opened, unless they arrived defective or damaged. Unfortunately, we cannot accept returns on final sale items, sale items, or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at derpdiamond111@gmail.com.
REFUND POLICY